XOL Payment Terms & Conditions

XOL Payment Terms & Conditions

1. General Payment Requirements

All orders under €500 must be paid in full at the time of order. Payments can be made via the options specified in the Payments Page within the FAQ section.

For bespoke products, made-to-order items, or items specifically customized for the customer, a non-refundable deposit of at least 50% is required to secure the order, with the remaining balance due upon completion or prior to delivery.

For orders above €500, customers can make a 50% deposit, with the remaining 50% due either on delivery or prior to delivery, as specified on each product or in the vendor’s Payment Policy.

2. Payment Methods

Payment Options: Payments can be made using credit/debit cards, bank transfers, and XOL Digital Coins. Each product listing will include specific payment options available for that item, ensuring transparency and convenience for all users. We are also exploring the potential integration of additional payment methods such as cryptocurrencies or third-party digital wallets to enhance convenience.

Refunds for payments made via direct bank transfers may take additional time to process, and customers are advised that refunds may be limited depending on the method used.

Installment Payments: If installment options are available for specific products, they will be listed clearly within the Payment Terms section on the product page.

3. Delivery Charges and Conditions

For any order below €100, whether from a single vendor or multiple vendors in the same order, there will be a delivery charge unless otherwise stated in the shopping cart. Orders utilizing XOL Digital Coins will not be affected by the amount of coins redeemed; the full value of the product will be used to calculate if you qualify for free delivery or will be charged a delivery fee.

For bulk orders or orders exceeding a certain value, delivery charges may be waived as specified by individual vendors.

4. Order Processing and Payment Confirmation

Payments are considered complete when XOL receives the funds from the payment gateways. Orders marked as “Payment Pending” will be saved until payment is received, at which point the system will update the status to “Payment Received.” Once payment is confirmed, customers will receive an email notification with the order status and next steps. Payments are typically processed within 1-2 business days, and customers are encouraged to contact customer support if they do not receive payment confirmation within this time frame.

Once payment is confirmed, the order will be forwarded to the respective vendors for processing and delivery.

Users may receive multiple delivery schedules if an order contains items from multiple vendors, as each vendor will manage their part of the order individually.

5. Vendor Payment Terms

Vendors will receive payments for completed orders on a monthly basis in the first week of the following month to calculate all payments due up to the end of each month. Alternatively, vendors may log in to the XOL Vendor Hub and manually request payments for individual orders that have been successfully delivered and confirmed by the customer. Early payment requests are subject to a minimum threshold of €200 and may incur a small processing fee. Payments requested manually are typically processed within 7-10 business days.

6. Refunds and Cancellations

Refunds and cancellations are subject to the specific policies of each vendor and must comply with XOL’s guidelines for customer satisfaction. Refund requests will be processed according to the vendor’s Return and Refund Policy, and funds will be returned through the original payment method whenever possible after we receive the confirmation from the Vendor to do so.

For bespoke products, made-to-order items, or items customized to customer specifications, a non-refundable deposit may apply, and such items cannot be canceled after production begins. Refunds are typically processed within 14 business days, though bank transfers and credit card payments may take longer depending on the bank’s processing times.

7. Late or Failed Payments

If a payment fails or is delayed, XOL reserves the right to cancel the order and notify the customer accordingly. Partial payments will not be accepted unless explicitly allowed by the vendor, and orders will not be processed until full payment is received. Customers are advised to ensure their payment methods are up-to-date to avoid disruptions. Repeated failed payment attempts may incur additional fees, and customers with multiple failed payments may have restrictions placed on their accounts.

8. Compliance with Vendor Policies

Each product listing will include a Payment Terms section to provide clear guidance on payment expectations, installment options (if any), and any vendor-specific requirements. Customers are encouraged to review these terms before completing a purchase to ensure they understand any conditions that may apply. If you have questions or concerns about specific vendor payment policies, please reach out to our customer support team for assistance.